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Customer Support Specialist [Polish]

Limassol, Lemesos, CyprusSupport

Job description

Scorewarrior is a game developer and publisher from Limassol, Cyprus. The company was founded in 2015 and is focused on 4X strategy MMO games. Our team consists of 120+ passionate, talented, self-demanding, and constantly developing professionals who love making high-quality games.

Our mission: We create games with a mission to unite and excite people all over the world.

At Scorewarrior, we aspire to create the best games on the market that would bring people together and excite them. Our Player Support team shares its expertise with excitement to translate a traditional customer experience into gamers' dialogue. The Support team works closely with the development and quality assurance teams to provide the best experience to our players when attending to their questions, issues, suggestions, and initiatives.

Want to join our team? Make sure to:

  • Carefully examine the job description. Notice something you’ve done before? That’s a good sign!
  • Recall your level of Polish. Is it C1, or maybe better? Awesome, that’s what we’re looking for!
  • Attach a cover letter to your application. We’d like to know you better, so tell us what games you play, your favorite genres/titles, and, generally speaking, why Support?

All checked? Fantastic!

Our amazing team is growing, and we’re on a quest to find a formidable fighter of unparalleled prowess to join us. You got that right: the gaming industry eagerly awaits your arrival! It is you, hero, who shall guide expeditions to long-forsaken crypts. With your unwavering valor, you shall help young warriors defeat their enemies. And within your grasp lies the coveted key, holding dominion over every treasure to be found in the vast world of Total Battle. Your name resonates in hushed whispers across far-reaching lands, drawing the awe of even the mightiest who seek your sage advice. For you, my friend, are the paragon of support!

We’re looking for a warrior with perfect knowledge of written Polish so that our dear players have the best communication experience. A lot of internal communication occurs in English. Hence, an equally high level of English is also required.

Do you love video games? Do you enjoy helping people and showing empathy? Are you a Polish-speaking team player unafraid of routine tasks? Then we’ll surely get along!

Reporting to the team supervisor, you will be responsible for written communication in Polish and English, helping players with their questions about the game and any issues they encounter. You will leverage your empathetic communication skills and your belief in player-driven product development, contributing to our support’s goal of being the best.

Job requirements

What you'll do:

  • Familiarize yourself with our game inside out (even upside down and from all angles).
  • Compose eloquently written responses to our dear players' inquiries, helping them to deal with gameplay queries or any kind of issues related to accounts, payments, and tech, engaging in friendly conversations, and displaying care, empathy, and personal investment in resolving their issues.
  • Identify, verify, and submit bug reports to the development team (they usually don’t bite), track issues' status, and update players' queries accordingly.
  • Tap into our internal and external knowledge bases and contribute to them whenever an opportunity arises.
  • Use our internal tools to make magic happen (and not faint when you see game logs or SQL queries).
  • Handle user reviews in mobile stores.
  • Ensure player behavior compliance with our Terms of Service and Fair Play policies.

We expect that you:

  • Have professional working proficiency in Polish and English (CEFR equivalent C1 or higher).
  • Have at least a year of recent experience in Player/Customer Support or Customer Service positions.
  • Are empathic, friendly, and committed to helping people (ever had to explain how to use a smartphone to your grandparents and remain calm? Impressive!)
  • Are passionate about games (any games, really, whether it’s an MMO, RPG title, MOBA, a strategy, or casual)
  • Have some tech skills and understanding of the IT slang, and are able to differentiate between game session and browser logs.
  • Can understand the problem and act appropriately (be it to take a decision on your own or ask your peers for advice, they don’t bite either :P)

It would help you to stand out if:

  • You speak more languages
  • You have a good sense of humor (meme proficiency would serve you well!)

What we offer:

  • Full-coverage relocation for you and your family to Cyprus (Limassol).
  • Modern and sunny office space very close to the Mediterranean sea.
  • Excellent and competitive remuneration package.
  • Private health insurance for you and your family members.
  • School allowance of up to €400 per month (for children at pre-school and school-age).
  • Personal development courses.
  • Friendly working environment :)