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IT Support Engineer

  • On-site
    • Limassol, Lemesos, Cyprus
  • Engineering

We are looking for a System Administrator with the intention to learn and develop, enlisting the help and support of experienced colleagues.

Job description

Scorewarrior - System Administration Team

About Us
We are Scorewarrior, a "Great Place to Work" (officially!), with a 99% employee satisfaction rate. We're financially independent, highly profitable, and proud to have never made redundancies, a testament to our stability, culture, and long-term vision.

Our flagship title, Total Battle, is a top-10 mobile 4X strategy game that has grown its revenue by more than 25 times over the past five years. Our mission: excite and unite over one million players daily.

The Role
This is an internal IT support role (not application/product support). You'll help employees with their workplace IT environment—devices, operating systems, access, infrastructure, office equipment, and internal services—to ensure smooth daily operations.

Location
100% onsite in Limassol, Cyprus.

Day-to-Day Tasks

  • Solve employee problems and handle IT support requests (ensure SLA compliance; escalate complex issues).

  • Troubleshoot user OS (Linux, Windows, macOS) and software for seamless operations.

  • Manage IT asset lifecycle: purchase hardware, track inventory.

  • Provide technical guidance to boost productivity and self-service.

  • Maintain and improve internal IT docs and knowledge base in Notion.

  • Administer access to services (SaaS/self-hosted): Google Workspace, YouTrack, Git/GitLab, TeamCity, DNS, LDAP, and more.

  • Onboard/offboard employees; provision hardware/software.

Requirements

  • 2+ years in end-user (employees) support

  • Admin experience with Windows, Linux, macOS.

  • Ability to diagnose PC issues, mass internet problems, or local network faults.

  • English at B1 level (spoken/written).

  • Experience with ticket systems (e.g., FreshDesk, Jira, ServiceNow, Zendesk).

  • Understanding of SLAs and ticket prioritization.

  • IT asset inventory experience (e.g., Snipe-IT, GLPI, OCS, Jira Assets).

  • Admin experience with SaaS/self-hosted services.

A Plus

  • Strong networking knowledge (TCP/IP, DNS, VPN).

  • PowerShell/Bash scripting.

  • Drive to automate tasks.

  • Passion for games.

Why to join Scorewarrior

  • Onsite work in Limassol, Cyprus: We aim to provide a comprehensive benefits package that supports both your professional growth and comfortable life in Cyprus. You will work from our modern offices in Limassol, surrounded by a highly professional and passionate team that truly enjoys what they do.

  • Stable and transparent compensation, 13th salary, a bonus after successfully passing probation

  • Additional paid days (sick leaves, Christmas holidays, corporate conferences and events)

  • Full relocation coverage for you and your family, if not in Cyprus yet

  • Monthly allowance for preschool, school, and university expenses for employees’ children

  • Access to courses, learning platforms, and professional resources

  • Company-funded professional and language courses, books, and certifications

  • Access to gyms and sports facilities via SportBenefit

  • Private health insurance for you and your family members

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