Support Enforcement Manager

Scorewarrior is a game developer and publisher from Limassol, Cyprus, focused on the 4X strategy genre. Our goal is to make Total Battle the world's No.1 strategy game, and we believe that a fair, safe, and compliant gaming environment is one of the key factors to that success.

As a Support Enforcement Manager, you will be responsible for driving policy enforcement, managing Terms of Service / GDPR / DSA compliance, and coordinating with legal and support teams on complex player-related cases:

• Handling GDPR & DSA related requests, including data access, deletion, correction, and other compliance matters, in cooperation with the DPO’s department.

• Investigating reports of non-compliant player behaviour and applying fair enforcement measures.

• Reviewing and acting on player account restrictions, chat service limitations, and other compliance measures.

• Using MySQL to investigate and verify player related compliance cases.

• Analysing player behaviour data to identify violation patterns and recurring trends.

• Working closely with the Support and Moderation teams to process reported violations.

Things we would love to see:

Policy Enforcement & Compliance

• Experience in similar fields such as online community management, trust & safety, compliance, customer support, or other user-facing industries with regulatory responsibilities.

• Strong knowledge of ToS enforcement, with the ability to assess severity and apply proportional actions.

• Familiarity with drafting structured enforcement procedures and documentation.

• Independent decision making ability, with confidence in applying judgment on complex or ambiguous cases.
  

Legal & Regulatory Knowledge

• A firm understanding of GDPR and DSA obligations, including data rights management.

• Skilled at producing legally sound and compliant communication.

• Excellent written communication for producing clear, compliant, and firm responses.
  

Analytical & Technical Skills

• Proficiency with MySQL for data checks and compliance case verification.

• Strong case analysis and decision making skills based on evidence.

• Ability to analyse behavioural trends and proactively draft enforcement procedures.
  

Collaboration & Leadership

• Experience working across multiple teams, including Support, Moderation, and Legal.

• Strong organisational skills for maintaining case logs, and internal enforcement history.
  

Soft Skills

• Ability to adjust tone depending on violation severity and audience.

• Adaptability to evolving player behaviour trends and legal frameworks.

• Effective conflict resolution skills.
  

Nice to Have

• Awareness of gaming industry dynamics and online community environments.

• Knowledge of community management practices and online player dynamics.

• Background in risk management, trust & safety, or fraud prevention.

• Curiosity and openness to evolving regulations (e.g., GDPR, DSA) and their impact on digital platforms and player experience.

It would help you to stand out if:

• You are passionate about games and have a solid understanding of how they work, allowing you to quickly adapt to in-game systems, mechanics, and player interactions

What we offer:   

• The best team in the world!

• An excellent remuneration package, including a 13th salary.

• Full-coverage relocation for you and your family to Cyprus (Limassol).

• A modern and sunny office space close to the sea.

• Private health insurance for you and your family members.

• A monthly school allowance for your children at pre-school and school-age.

• Lunch compensation.

• Personal development opportunities paid for by the company: professional and language courses, books, etc.

• Bonuses for outstanding results, years worked, getting married, and the birth of a child.

• Friendly monthly office parties and epic, annual offsite company birthday and Christmas parties.